Where are you located?
The closest major intersection is Mavis Rd. and Derry Rd. in Mississauga. Exact address of our home bakery studio given upon order placement.
Do you require a deposit to place an order?
A 50% deposit is required to confirm an order (for orders less than two dozen, the full amount is required in place of deposit). The remaining 50% is due 7 days prior to pickup. Clients also have the option to pay the full amount upon order placement for convenience.
Is every cookie made to order or do you have stock cookies?
Each and every cookie is fresh-made per order.
How much notice do you need for an order?
6-8 weeks notice is recommended to ensure that your order can be accommodated. It has happened that we've been booked up to 2.5 months in advance, so it's best to order sooner than later. In some cases, we can accommodate rush orders. Never hesitate to ask!
What is the minimum number of cookies I can order, and how many different designs per order can I choose?
Minimum 12 regular cookies or 24 minis. Minimum 24 for gluten-friendly** and vegan cookies. One dozen comes with three designs, and each additional dozen comes with an additional design. Extra designs can be added for an additional $3-$5 per design.
Do you deliver?
Yes! Complimentary delivery is provided within the GTA for orders over 200 cookies. Shipping is available for smaller quantities through our Etsy page.
How are cookies packaged?
Cookies are packaged in clear-top cake boxes. Individual cookie wrapping/boxing service is also available (see above).
What are your cookies like in terms of flavour and texture?
Our cookies are soft, dense, chewy, classic vanilla sugar cookies. Other flavours can be requested, and if possible, will be accommodated at an additional cost.
How long do the cookies stay fresh for?
Cookies can be stored at room temperature in an air-tight container for up to three weeks.
Where can I get a list of ingredients?
Ingredient lists can be requested by emailing firstname.lastname@example.org
What size are your cookies?
On average, cookies are 3-4 inches, but no exact size is promised or guaranteed. The size ranges depending on the cookie cutter, and cookies are priced accordingly.
I'm a professional event planner. Do you offer special pricing?
Yes! We have special pricing for wholesale/large volume customers.
Do you offer samples?
We do offer samples for large party orders! Please email email@example.com for inquiries.
Do you guarantee nut-free/other common food allergen-free cookies?
For health and safety reasons we can not guarantee our foods to be free of allergy-causing foods. However upon order placement, if you let us know your allergy we will take EVERY precaution and step to make your cookies safe to eat!
Do you ship?
We can ship to just about anywhere! Cookies are safely bubble wrapped, sealed and will arrive fresh, safe and sound. Cost established upon order placement.
What methods of payment do you accept?
Currently we accept e-transfer as method of payment. Apple Square payments can be taken for corporate orders for a 5% fee. Paypal can be accepted for international clients for a 5% fee. Our Etsy shop is also open for ordering (recommended for international clients).