Where are you located?
The closest major intersection is Mavis Rd. and Derry Rd. in Mississauga. Exact address given upon order placement.
Do you require a deposit to place an order?
A 50% deposit is required to confirm an order (for orders of two dozen regular or four dozen minis or less, the full amount is required in place of deposit). The remaining balance is due 7 days prior to pickup. Clients also have the option to pay the full amount upon order placement for convenience.
Is every cookie made to order or do you have stock cookies?
Each and every cookie is fresh-made per custom order, however we are in transition to be able to provide grab-and-go cookies for every event!
How much notice do you need for an order?
6-8 weeks notice is recommended to ensure that your order can be accommodated. It has happened that we've been booked up to 2.5 months in advance, so it's best to order sooner than later. In some cases, we can accommodate rush orders. Never hesitate to ask!
What is the minimum number of cookies I can order, and how many different designs per order can I choose?
Minimum 12 regular cookies or 24 minis. Minimum 60 for gluten-friendly** and vegan cookies. One dozen comes with three designs, and each additional dozen comes with an additional design up to 6 designs total. Extra designs can be added for an additional $5 per design.
Do you deliver/ship?
Yes! Delivery can be provided within the GTA for orders over 250 cookies at an additional cost. We do not ship at this time.
How are cookies packaged?
Cookies are packaged in clear-top cake boxes. Individual cookie wrapping/boxing service is also available (see above).
Why don’t you individually wrap all of your cookies?
We don’t automatically wrap our custom-order cookies to give our clients an option to save on the cost of wrapping each cookie, and to reduce our plastic use.
What are your cookies like in terms of flavour and texture?
Our cookies are soft, chewy, full-flavoured vanilla sugar cookies. Other flavours can be requested, and if possible, will be accommodated at an additional cost! We offer seasonal flavours for our special occasion pre-order cookie sets from time to time as well!
How long do the cookies stay fresh for?
Cookies can be stored at room temperature in an air-tight container or individually wrapped for up to four weeks.
Where can I get a list of ingredients?
Ingredient lists can be requested by emailing email@example.com
What size are your cookies?
On average, cookies are 3-4 inches, but no exact size is promised or guaranteed. The size ranges depending on the cookie cutter, and cookies are priced accordingly.
I'm a professional event planner. Do you offer special pricing?
Yes! We have special pricing for wholesale/large volume customers (over 250 cookies).
Do you offer samples?
We offer taste samples for weddings and large corporate events (one to two small, plain cookies so you can try before you buy)! We offer samples in your requested design for orders over 250 once deposit is received. Please note we can only make TWO sample cookies (one original and one edit), and are not able to make multiple samples for multiple requested changes. Please email firstname.lastname@example.org for inquiries.
Do you guarantee nut-free/other common food allergen-free cookies?
For health and safety reasons we can not guarantee our foods to be free of allergy-causing foods. However upon order placement, if you inform us of allergies we will take EVERY precaution and step to make your cookies as allergy-friendly as possible.
What methods of payment do you accept?
Currently we accept e-transfer as method of payment. PayPal invoice payments can be taken for corporate orders with 13% tax added.