Do you require payment in advance to place a custom order?
Payment must be made in full to book a custom order.
Is every cookie made to order or do you have stock cookies?
Each and every cookie is freshly baked and iced for custom orders, and we always have a great selection of fresh grab-and-go cookies available at our storefront!
How much notice do you need for a custom order?
About 6 weeks notice is recommended to ensure that your order can be accommodated (especially at busy times of year like wedding season), but never hesitate to ask as we can often accomodate rush orders!
What is the minimum number of cookies I can order, and how many different designs per order can I choose?
Minimum 48 sugar cookies for a custom order. One design per dozen, up to seven designs total. Extra designs can be added for an additional $0.25+ per cookie, per design.
Do you deliver/ship?
Yes! Delivery can be provided within the GTA, pending availability, for both custom orders and storefront purchases made over the phone. Some products can be shipped which can be purchased through the Shop Online page.
How are custom order cookies packaged?
Cookies are packaged in clear-top cake boxes. Individual cookie wrapping/boxing service is also available (see pricing above).
Why don’t you individually wrap all of your custom-order cookies?
We don’t automatically wrap our custom order cookies, to give our clients an option to save on the cost of wrapping each cookie, and in effort to be more eco-friendly.
What are your cookies like in terms of flavour and texture?
Our cookies are soft, slightly chewy, full-flavoured vanilla sugar cookies. Other flavours can be requested, and if possible, will be accommodated at an additional cost for custom orders. We offer multiple fun flavours of sugar cookies in-store that can be purchased any time.
How long do the cookies stay fresh for?
Cookies can be stored at room temperature in an air-tight container or individually wrapped for up to four weeks, but are at their best within the first week.
Where can I find a list of ingredients?
Ingredient lists can be requested by emailing email@example.com. We have an ingredient list on the back of all of our sugar cookies that we sell in store.
What size are your cookies?
On average, cookies are 3-4 inches, but no exact size is guaranteed. The size ranges depending on the cookie cutter used, and cookies are priced accordingly.
I'm a professional event planner. Do you offer special pricing?
Yes! We have special pricing for high volume/repeat orders. Kindly fill out the form on the Wholesale Program page for more information.
Do you offer samples?
We offer taste samples for high volume orders.
Do you guarantee nut-free/other common food allergen-free cookies?
For health and safety reasons we can not guarantee our foods to be free of allergy-causing foods (gluten, egg, dairy, nuts, peanuts, soy, sesame, alcohol, corn, etc.).
What methods of payment do you accept?
Currently we accept credit card and debit payment through Square invoicing for custom orders. For in-store purchases (no custom orders in person) we accept Cash, Debit, Visa, MasterCard, AmEx and Little Rose Cookie Co. gift cards.